Job Title – Customer Success ManagerCompany - TanlaYears of Exp – 3–7 YearsLocation – Gurgaon, HaryanaRole Type – Full-Time RoleSalary – Competitive (Based on experience)Eligibility – Graduate Engineer with PG in Marketing or CommunicationsRole OverviewWe are looking for a technically savvy Customer Success Manager with a strong drive for results. This role involves managing customer relationships end-to-end, driving adoption, reducing churn, and maximizing customer value. The ideal candidate will bridge the gap between customers and internal teams, contribute to revenue growth, and enhance customer experience through proactive engagement and product support.Key Responsibilities<ul><li>Develop and manage client portfolios to ensure long-term success</li><li>Maximize customer value to drive business growth and profitability</li><li>Analyze customer data and usage patterns to improve customer experience</li><li>Conduct product demonstrations and success reviews with customers</li><li>Improve onboarding processes and customer adoption strategies</li><li>Evaluate and enhance tutorials, documentation, and communication assets</li><li>Act as a liaison between customers and internal stakeholders</li><li>Handle and resolve customer requests, issues, and complaints efficiently</li><li>Identify churn risks and implement retention strategies</li><li>Provide customer insights to support product design and development</li></ul>Educational Qualifications<ul><li>Graduate Engineer with a Postgraduate degree in Marketing or Communications</li></ul>Core Skills<ul><li>Strong organizational skills with the ability to multitask effectively</li><li>Self-driven, proactive, and results-oriented mindset</li><li>Excellent communication, presentation, and interpersonal skills</li><li>Ability to influence and engage C-level stakeholders</li><li>High computer literacy with the ability to quickly learn new software</li><li>Solid understanding of customer success frameworks and best practices</li><li>Experience in documentation and content creation</li><li>Strong listening skills with a patient, service-oriented approach</li><li>Demonstrated leadership qualities and ownership mindset</li></ul>

Customer Success Manager

Job Title – Sr Data ScientistCompany -Tanla Years of Exp – 5–10 Years Location – Hyderabad, India Role Type – Full-Time Role Salary – Competitive (Based on experience) Eligibility – Bachelor’s or Master’s degree from a Tier 1 institutionRole OverviewThe role involves designing, building, and fine-tuning Large Language Models (LLMs) for both text and voice-based applications. The candidate will drive innovation in Generative AI solutions, implement end-to-end ML pipelines, and ensure reliability, scalability, and ethical AI deployment across Tanla’s AI initiatives.Key Responsibilities<ul><li>Design, develop, and deploy Large Language Models (LLMs) for text and voice use cases</li><li>Implement fine-tuning, prompt engineering, and optimization for domain-specific GenAI solutions</li><li>Architect and manage ML systems leveraging neural networks and transformer architectures</li><li>Build and deploy Retrieval-Augmented Generation (RAG) systems and AI agents</li><li>Collaborate with cross-functional teams to deliver scalable AI products</li><li>Perform data preprocessing, model evaluation, and continuous model improvement</li><li>Lead initiatives on Responsible AI, including bias detection, model governance, and compliance</li><li>Mentor junior engineers and contribute to the AI/ML Centre of Excellence</li></ul>Skills and QualificationsTechnical Skills<ul><li>Strong knowledge of transformer models, NLP, and ML system design</li><li>Experience with LLM fine-tuning, RAG pipelines, and GenAI frameworks</li><li>Hands-on experience deploying scalable, production-ready ML systems</li></ul>Behavioral Skills<ul><li>Strong analytical and problem-solving abilities</li><li>Excellent communication and collaboration skills</li><li>Proactive, innovative, and results-driven mindset</li><li>Ability to work in a fast-paced, dynamic environment</li><li>Commitment to responsible AI practices and continuous learning</li></ul>

Sr Data Scientist

Job Title: CAMPAIGN EXECUTIVECompany: TanlaYears of Experience: 1–3 yearsLocation: MumbaiRole Type: Full-Time RoleSalary: As per market standards (based on experience and skill set)Eligibility: Graduated from any streamRole OverviewWe are looking for a detail-oriented professional to manage client campaigns, analyze performance data, and drive business growth. The role involves close coordination with clients and sales teams, timely delivery of campaigns, report analysis, and continuous optimization to meet business goals. Exposure to messaging platforms, MMP tools, and basic technical knowledge is essential.Key Responsibilities<ul><li>Analyze campaign and performance reports to identify trends and improvement areas.</li><li>Coordinate with clients to understand business requirements and ensure smooth campaign execution.</li><li>Work closely with Sales and Clients to brainstorm and implement strategies to increase revenue.</li><li>Ensure timely delivery and execution of campaigns.</li><li>Evaluate key performance metrics and provide actionable insights.</li><li>Handle end-to-end client servicing and relationship management.</li><li>Stay updated with the latest business and industry trends.</li><li>Prepare and maintain daily activity and performance reports.</li><li>Ensure defined business goals and targets are met.</li><li>Access and work on MMP platforms such as Branch, AppsFlyer, Trackier, etc.</li></ul>Skills and Qualifications<ul><li>Graduate from any discipline.</li><li>Minimum 1 year of experience in SMS lead generation or similar performance marketing campaigns.</li><li>Good command of English and Hindi (written and spoken).</li><li>Basic knowledge of databases and data tools such as SQL, Hadoop, etc.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to manage multiple campaigns and stakeholders simultaneously.</li></ul>What You’d Have (Technical &amp; Preferred Skills)<ul><li>Experience or understanding of WhatsApp and RCS campaign flows.</li><li>Exposure to SRE / DevOps concepts is a plus.</li><li>Working knowledge of Redis, RabbitMQ, Kubernetes, and Docker (preferred).</li><li>Experience with Python or Shell scripting (good to have).</li><li>Hands-on experience with SQL and Linux environments.</li><li>Familiarity with cloud platforms such as Azure.</li><li>Understanding of REST APIs.</li><li>Knowledge of software development principles and agile methodologies.</li><li>Ability to work cross-functionally with technical and business teams.</li></ul>

CAMPAIGN EXECUTIVE

Job Title: Sales Manager Company: TanlaYears of Experience: 5–6+ years of relevant sales experienceLocation: Dubai,UAERole Type: Full-Time RoleSalary: As per industry standards (commensurate with experience)Eligibility: MBA (Mandatory)Role OverviewWe are looking for an experienced Sales Manager to drive business growth in the global iGaming industry. The ideal candidate will bring a strong network, deep industry understanding, and proven expertise in direct sales and new client acquisition. This role involves managing the complete sales lifecycle while working closely with internal teams to deliver value-driven solutions to clients worldwide.Key Responsibilities<ul><li>Drive direct sales and acquire new clients within the global iGaming ecosystem.</li><li>Identify, pursue, and close new revenue opportunities across key iGaming markets.</li><li>Build and manage strong relationships with new and existing clients to ensure sustained revenue growth.</li><li>Understand customer business needs, technical requirements, and challenges; position the right solutions accordingly.</li><li>Own the end-to-end sales cycle, including lead qualification, opportunity scoping, product demos, negotiations, and deal closures.</li><li>Collaborate with Sales Operations and internal teams on solution design, proposals, contracts, and agreements.</li><li>Develop and execute new logo acquisition strategies, market mapping, and market analytics.</li><li>Represent the company at global exhibitions, trade shows, and industry conferences.</li><li>Gather customer and prospect feedback and share insights with internal stakeholders.</li><li>Prepare and maintain weekly and quarterly sales reports.</li></ul>Skills and Qualifications<ul><li>MBA qualification (mandatory).</li><li>5–6+ years of direct sales experience, preferably within the iGaming industry.</li><li>Strong network and understanding of iGaming markets, trends, and business models.</li><li>Excellent written and verbal communication skills.</li><li>Proven ability to present, negotiate, and sell confidently.</li><li>Strong proficiency in MS Office, especially Excel and PowerPoint.</li><li>Hands-on experience with CRM and sales tools such as Lusha and LinkedIn Sales Navigator.</li><li>Thorough understanding of sales, marketing, and negotiation techniques.</li><li>Ability to engage and influence VP and CXO-level stakeholders.</li><li>Fast learner with adaptability to new processes, CRM tools, and technologies.</li><li>Collaborative mindset with the ability to work cross-functionally.</li><li>Strong interest in technology and solution-based selling.</li></ul>

Sales Manager

Job Title: Product Marketing ManagerCompany: TanlaYears of Experience: 6–8 YearsLocation: Mumbai, IndiaRole Type: Full-Time RoleSalary: As per industry standardsEligibility<ul><li>MBA or equivalent degree in Marketing</li><li>6–8 years of experience in marketing, preferably B2B marketing for enterprise SaaS products</li></ul>Role OverviewWe are looking for a well-rounded, detail-driven Product Marketing Manager with a strong can-do attitude to join our team in Mumbai. This role will focus on shaping how customers, prospects, and the broader market perceive our product suite. You will drive solutions marketing, positioning, messaging, partner marketing, go-to-market strategies, and sales enablement to support business growth.Key Responsibilities<ul><li>Develop differentiated product positioning and messaging that resonates with customers and prospects</li><li>Own the launch of new features and ensure sustained market amplification</li><li>Create compelling content for landing pages, ad campaigns, websites, and product collaterals</li><li>Collaborate closely with marketing, product, sales, and customer success teams</li><li>Act as the subject matter expert on customers, industry trends, and competitive landscape</li><li>Own sales enablement by delivering high-impact tools, training, and collaterals, including persona-based pitches</li><li>Serve as a technology and customer evangelist, acting as a spokesperson and thought leader for the product</li><li>Plan and execute marketing programs end-to-end to drive pipeline for net-new and add-on business</li></ul>Skills and Qualifications<ul><li>Strong experience in B2B SaaS product marketing, including content creation, GTM strategy, and sales enablement</li><li>Exceptional written and verbal communication skills with the ability to simplify complex concepts</li><li>Ability to influence cross-functional teams in a large, matrixed organization</li><li>Hands-on experience with analytics tools, Marketing Automation Platforms, and CRMs (HubSpot, Zoho preferred)</li><li>Strong stakeholder management skills with experience engaging senior leaders</li><li>Proven ability to thrive in complex, fast-paced environments with a proactive and ownership-driven approach</li></ul>

Product Marketing Manager

Job Title MIS Analyst Company Domain: TanlaYears of Experience : 3–5 YearsLocation: HyderabadRole Type: Full-Time RoleEligibility<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field</li><li>3–5 years of experience in an MIS Analyst role, preferably within the telecom domain</li></ul>Role OverviewWe are seeking a detail-oriented MIS Analyst to join our team. The ideal candidate will possess strong analytical skills, a solid understanding of telecom domain metrics, and the ability to transform complex data into actionable business insights. This role involves report automation, data analysis, visualization, and stakeholder communication to support data-driven decision-making.Key Responsibilities<ul><li>Report Automation: Develop, maintain, and enhance automated reports using SQL, Advanced Excel, and other reporting tools to improve efficiency.</li><li>Telecom Metrics Analysis: Analyze telecom-specific metrics to identify trends, performance gaps, and opportunities for improvement.</li><li>Data Visualization: Design and maintain dashboards and visualizations to track key performance indicators (KPIs) and business trends.</li><li>Statistical Analysis: Apply basic statistical techniques to analyze datasets, detect anomalies, and derive insights.</li><li>Stakeholder Communication: Present findings and insights to stakeholders using clear storytelling techniques to enable informed decision-making.</li></ul>Skills and Qualifications<ul><li>Technical Skills: Strong proficiency in SQL, Advanced Excel, and data visualization tools.</li><li>Analytical Skills: Ability to analyze large and complex datasets and convert data into meaningful insights.</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to present data clearly and effectively.</li><li>Domain Knowledge: Good understanding of telecom domain metrics and key performance indicators (KPIs).</li></ul>

MIS Analyst

Job Title: Data EngineerCompany: TanlaYears of Exp: 5–10 YearsLocation: Hyderabad Role Type: Full-Time RoleSalary: Competitive, as per industry standards and experienceEligibility: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field Role OverviewWe are seeking a skilled and experienced Data Engineer to join our dynamic Data Engineering team. The ideal candidate will design, build, and optimize large-scale data pipelines and data warehouses that power real-time analytics and business intelligence across Tanla’s CPaaS ecosystem. You will work with diverse, high-volume datasets such as Call Detail Records (CDR) and collaborate closely with cross-functional teams to ensure data reliability, scalability, and performance. Key Responsibilities<ul><li>Design, develop, and implement scalable ETL/ELT pipelines for large-scale data processing and analytics</li><li>Build and optimize advanced analytical SQL queries with a focus on performance and scalability</li><li>Work with Big Data frameworks including Hadoop, Spark, and Kafka for distributed data processing</li><li>Design, build, and maintain data warehouses and data models to support reporting and analytics</li><li>Efficiently parse, transform, and manage Call Detail Records (CDR) and other telecom datasets</li><li>Collaborate with data scientists, analysts, and business stakeholders to enable seamless data flow</li><li>Ensure data quality, integrity, governance, and security across distributed data systems</li><li>Monitor and optimize data pipelines for reliability and operational excellence</li></ul> Skills and Qualifications<ul><li>5–10 years of hands-on experience in Data Engineering or related roles</li><li>Strong expertise in Advanced SQL, including analytical queries and performance tuning</li><li>Proven experience in ETL/ELT architecture and data pipeline development</li><li>Hands-on experience with Big Data technologies such as Hadoop, Spark, and Kafka</li><li>Strong knowledge of data modeling and warehouse design (Star and Snowflake schemas)</li><li>Extensive experience with CDR parsing and telecom data transformation</li><li>Proficiency in Python, Scala, or Java for building data workflows</li><li>Experience with orchestration and data platforms such as Airflow, Snowflake, or Redshift</li><li>Familiarity with cloud platforms including AWS, GCP, or Azure</li><li>Exposure to telecom data systems or network analytics is highly preferred</li><li>Strong problem-solving skills and ability to work collaboratively in cross-functional teams</li></ul>

Data Engineer

Job Title: Senior UX DesignerCompany: TanlaYears of Exp: 5+ YearsLocation: Hyderabad,I ndiaRole Type: Full-Time RoleSalary: As per industry standards (commensurate with experience)Eligibility: Bachelor’s or Master’s degree in Design or equivalent practical experience from premier institutions Role OverviewWe are seeking a passionate Technology Enthusiast and Senior Designer who excels in a small, highly visible, and tight-knit team environment. You will collaborate closely with product managers, engineers, architects, and team leads to own your part of the product line, drive design decisions, and ensure operational excellence of the platform. This role involves shaping intuitive, scalable, and impactful user experiences across web and mobile platforms. Key Responsibilities<ul><li>Capture, analyze, and integrate user and stakeholder feedback into product updates</li><li>Create user flows, wireframes, UI mockups, and clickable prototypes to communicate design ideas effectively</li><li>Design and maintain scalable design systems and style guides across multiple platforms</li><li>Write clear design specifications for engineering teams to implement</li><li>Collaborate with cross-functional teams, including designers, engineers, and product managers, throughout the design lifecycle</li><li>Review implemented designs and provide constructive feedback to engineering teams</li><li>Evaluate the usability of features and recommend improvements based on user behavior and testing</li><li>Ensure consistency, accessibility, and quality across all user touchpoints</li></ul> Skills and Qualifications<ul><li>5+ years of hands-on experience in product design (Web and Mobile)</li><li>Strong experience in responsive design across multiple platforms</li><li>Prior experience designing SaaS products is a strong plus</li><li>Proficiency across all phases of the design process: problem understanding, wireframing, prototyping, visual and interaction design</li><li>Proven ability to rally cross-functional teams around a shared design vision</li><li>Expertise with design tools such as Figma, Sketch, and Whimsical</li><li>Strong communication skills with the ability to articulate design decisions clearly</li><li>A collaborative mindset with attention to detail and user-centric thinking</li></ul>

Senior UX Designer

Job Title: Lead Software Engineer, BackendCompany: GrabYears of Experience: Senior LevelLocation: Bangalore (Onsite)Role Type: Full-TimeSalary: Not DisclosedEligibility: Experienced backend engineers with large-scale distributed systems experienceRole Overview: Lead technical direction and build scalable, reliable backend systems for Grab’s payments ecosystemKey Responsibilities: Drive architecture, write Go code, improve scalability and observability, mentor engineers, and collaborate cross-functionallySkills &amp; Qualifications: Strong Go, backend system design, distributed systems, payments/domain experience, leadership and mentoring skills

Lead Software Engineer, Backend

Job Title: Senior Software Engineer, Mobile (iOS)Company :GrabYears of Experience: Mid to Senior LevelLocation: Bengaluru (Onsite)Role Type: Full-TimeSalary: Not DisclosedEligibility: Experienced iOS engineers with platform and large-scale app exposureRole Overview: Build and manage secure, scalable iOS platforms supporting Grab’s Super AppKey Responsibilities: Design iOS frameworks, drive architecture, improve DX, manage CI/CD, and lead code reviewsSkills &amp; Qualifications: iOS expertise, system design, CI/CD, reusable components, AI exposure, strong collaboration

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