Job Title- Enterprise Customer Support Advocate (Talkwalker)Company -HootsuiteYears of Exp-0–2 years (Customer Support / Technical Support)Location- Mexico City, Mexico OR Vancouver, Canada (Hybrid)Role Type:&nbsp;Full-Time RoleSalary- $257,600 – $360,800 MXN (Mexico range)Eligibility-<ul><li>Up to 2 years in customer or technical support roles</li><li>Strong communication skills (written &amp; verbal)</li><li>Experience in multi-channel support (chat, email, phone)</li><li>Familiarity with ticketing tools like Salesforce, Jira (preferred)</li><li>Knowledge of social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, TikTok)</li><li>Ability to multitask and manage time effectively</li><li>Strong problem-solving and troubleshooting skills</li></ul>Role Overview- The Enterprise Customer Advocate supports high-value enterprise clients by providing fast, accurate, and high-quality assistance across multiple channels. The role focuses on troubleshooting issues, supporting onboarding, identifying product trends, and ensuring a seamless customer experience while collaborating with internal teams.Key Responsibilities-<ul><li>Provide high-priority support to enterprise customers within SLA timelines</li><li>Troubleshoot and resolve product-related and non-product issues</li><li>Support onboarding, implementation, and configuration for enterprise clients</li><li>Identify trends, recurring issues, and escalate appropriately</li><li>Communicate professionally via chat, email, and phone</li><li>Collaborate with Customer Success, Expansion, and Support teams</li><li>Assist in identifying cross-sell and upsell opportunities</li><li>Maintain detailed records using ticketing systems</li><li>Ensure smooth and positive customer experience</li></ul>Skills and Qualifications-<ul><li>Strong customer support and troubleshooting skills</li><li>Excellent communication and interpersonal abilities</li><li>Detail-oriented with strong multitasking capability</li><li>Familiarity with CRM/ticketing tools (Salesforce, Jira)</li><li>Good understanding of social media platforms and tools</li><li>Adaptability and resilience in fast-paced environments</li><li>Customer-first mindset with strong follow-through</li><li>Collaborative and proactive problem-solving approach&nbsp;</li></ul>

Enterprise Customer Support Advocate (Talkwalker)

Job Title- Account Executive, Enterprise SalesCompany -HootsuiteYears of Exp- Considerable B2B sales experience (Enterprise sales preferred; SaaS experience is a plus)Location- Toronto or Vancouver, Canada (Hybrid)Role Type- Full-Time RoleSalary- $107,100 CAD (base variable/commission likely additional)Eligibility-<ul><li>Strong B2B enterprise sales experience</li><li>Proven track record of meeting/exceeding quotas</li><li>Experience in outbound prospecting and pipeline generation</li><li>Ability to sell value/ROI-driven solutions (not feature-based selling)</li><li>Experience with tools like Salesforce, Sales Navigator, 6Sense</li><li>Strong communication, negotiation, and stakeholder management skills</li></ul>Role Overview- This is a full-cycle enterprise sales role focused on acquiring new business for Hootsuite. The Account Executive will own the entire sales pipeline—from prospecting and lead generation to closing deals—while building strategic relationships with senior stakeholders and driving long-term customer value.Key Responsibilities-<ul><li>Acquire new enterprise clients and achieve quota targets</li><li>Generate outbound leads and build a strong sales pipeline</li><li>Manage full sales cycle: prospecting → negotiation → closing</li><li>Engage with C-suite stakeholders and lead strategic discussions</li><li>Deliver product demos, presentations, and RFP/RFI responses</li><li>Collaborate with SDRs and pre/post-sales teams</li><li>Develop account strategies and expansion opportunities</li><li>Track and forecast sales performance using CRM tools</li><li>Travel for client meetings and presentations</li><li>Ensure smooth handoff to implementation/customer success teams</li></ul>Skills and Qualifications-<ul><li>Enterprise sales &amp; outbound prospecting expertise</li><li>Strong negotiation and closing skills</li><li>Customer-first, solution-oriented mindset</li><li>Excellent communication and presentation abilities</li><li>Strategic thinking and account planning skills</li><li>High resilience, ownership, and result orientation</li><li>Ability to build relationships with senior executives</li><li>Collaborative and adaptable approach in fast-paced environments</li></ul>

Account Executive, Enterprise Sales

Job Title: Junior Graphic DesignerCompany: HootsuiteYears of Experience: 1–3 years (or relevant internship experience)Location: USA (East), Toronto, or Vancouver (Hybrid/Remote depending on region)Role Type: Full-Time RoleSalary: Not specified (Typically entry-level to early-career design salary based on location)Eligibility<ul><li>Post-secondary degree or diploma in Graphic Design, Interaction Design, or related field</li><li>Portfolio showcasing social, web, mobile, and print design work</li><li>Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop)</li><li>Familiarity with Figma, HTML/CSS, and CMS platforms</li><li>Understanding of UX/UI principles (certification is a plus)</li></ul>Role Overview As a Junior Graphic Designer, you will support the Brand team in creating visually compelling assets across digital, social, web, and print channels. You will collaborate with designers and cross-functional teams to execute creative campaigns, ensuring brand consistency and high-quality output. This role offers hands-on exposure to the full design lifecycle—from ideation and production to performance tracking—while developing your creative and technical skills.Key Responsibilities<ul><li>Design assets for social media, email, web, paid ads, and print materials</li><li>Ensure all creative outputs align with brand guidelines and objectives</li><li>Collaborate with designers, marketers, and cross-functional teams</li><li>Assist in the design process from concept to final production</li><li>Participate in brainstorming sessions and contribute creative ideas</li><li>Incorporate feedback into design revisions and improvements</li><li>Prepare and finalize files for production and delivery</li><li>Manage multiple projects with strong attention to detail and deadlines</li><li>Support campaign execution across multiple channels</li></ul>Skills and Qualifications<ul><li>Proficiency in macOS and Adobe Creative Suite (InDesign, Illustrator, Photoshop)</li><li>Experience designing for both desktop and mobile platforms</li><li>Strong working knowledge of Figma</li><li>Basic understanding of HTML, CSS, and CMS tools</li><li>Familiarity with UX/UI design principles and processes</li><li>Awareness of current design trends and technologies</li><li>Strong visual storytelling and presentation design skills</li><li>Attention to detail with the ability to multitask effectively</li><li>Exposure to tools like Unbounce and landing page design (preferred)</li><li>Interest in performance metrics and data-driven design</li><li>Exposure to B2B marketing or SaaS environments (nice to have)</li></ul>

Junior Graphic Designer

Job Title: Solutions ConsultantCompany: HootsuiteYears of Experience: Typically 4–8+ years in Solutions Consulting, Social Media Strategy, or Agency ExperienceLocation: Hybrid / Remote (Vancouver, Toronto, New York, or remote in supported regions)Role Type: Full-Time RoleSalary: Not specified (Typically mid-to-senior level SaaS consulting range depending on location)Eligibility<ul><li>Bachelor’s degree or equivalent industry experience</li><li>Proven experience in Solutions Consulting, social media, or agency environments</li><li>Understanding of social media use cases (marketing, selling, advocacy, customer service)</li><li>Familiarity with martech, adtech, and media production tools</li></ul>Role Overview As a Strategic Solutions Consultant, you will act as a trusted advisor to prospective and existing clients, helping them design and implement social media strategies using Hootsuite’s platform. You will collaborate closely with Sales and Customer Success teams to identify client needs, deliver compelling product demonstrations, and drive solution adoption. This role blends technical expertise, storytelling, and consultative selling to position Hootsuite as the preferred partner.Key Responsibilities<ul><li>Partner with Sales and Customer Success teams to develop account strategies</li><li>Conduct discovery sessions to understand client challenges and requirements</li><li>Deliver engaging product demos and value-based presentations</li><li>Design and propose tailored solutions aligned with client goals</li><li>Manage product trials and guide clients through onboarding experiences</li><li>Facilitate workshops to uncover deeper business value</li><li>Act as a strategic advisor on social media practices and tool utilization</li><li>Support proposal development and solution documentation</li><li>Enable internal teams through product training and knowledge sharing</li><li>Contribute insights to improve solution delivery and customer adoption</li></ul>Skills and Qualifications<ul><li>Strong consultative selling and solution-selling experience</li><li>Excellent presentation and storytelling abilities</li><li>Ability to translate technical solutions into business value</li><li>Knowledge of social media strategy and platform ecosystems</li><li>Familiarity with martech, adtech, and digital media tools</li><li>Strong problem-solving and analytical thinking skills</li><li>Effective communication and stakeholder management</li><li>Ability to thrive in ambiguous, fast-changing environments</li><li>Collaborative mindset with strong teamwork orientation</li></ul>

Solutions Consultant

Job Title: Executive AssistantCompany: Hootsuite Years of Exp: 8–12 yearsLocation: Hybrid – Luxembourg or nearby countriesRole Type: Full-TimeEligibility:<ul><li>8–12 years supporting senior executives in fast-paced environments</li><li>Experience in SaaS industry (preferred)</li><li>Strong proficiency in Microsoft Office and Google Suite</li><li>Extensive global travel management experience</li><li>Excellent prioritization, communication, and organizational skills</li><li>High integrity, discretion, and attention to detail</li><li>Ability to manage multiple time zones and competing priorities</li></ul>Role Overview: This role goes beyond traditional administrative duties, positioning the Executive Assistant as a strategic partner to senior leadership. The focus is on driving operational efficiency, supporting decision-making, managing complex logistics, and ensuring seamless communication across the organization while proactively solving challenges and improving workflows.Key Responsibilities:<ul><li>Lead cross-functional project management initiatives</li><li>Plan and execute global events, offsites, and executive engagements</li><li>Manage executive calendars, schedules, and priorities</li><li>Coordinate global travel, itineraries, and expense management</li><li>Handle meeting management (agendas, notes, action tracking)</li><li>Oversee email inbox management and communication prioritization</li><li>Build and maintain strong stakeholder relationships</li><li>Develop and improve workflows, systems, and processes</li><li>Consolidate data into executive-level summaries for decision-making</li><li>Support personal task and schedule management for executives</li></ul>Skills and Qualifications:<ul><li>Strategic thinking and business acumen</li><li>Advanced organizational and multitasking abilities</li><li>Strong project management and workflow optimization skills</li><li>High adaptability in fast-paced, ambiguous environments</li><li>Excellent verbal and written communication</li><li>Expertise in travel coordination and logistics</li><li>Strong stakeholder management and relationship-building</li><li>Attention to detail and problem-solving mindset</li><li>Proactive ownership and ability to anticipate needs&nbsp;</li></ul>

Executive Assistant

Job Title: Customer Experience Operations ManagerCompany: HootsuiteYears of Exp: 8+ yearsLocation: Remote (USA &amp; Canada) or near Toronto/Vancouver officesRole Type: Full-TimeSalary:<ul><li>Canada: $96,100 — $134,700 CAD</li><li>USA: $102,300 — $143,300 USD</li></ul>Eligibility:<ul><li>8+ years in Customer, Revenue, or Operations roles</li><li>Hands-on experience with platforms like Gainsight, Kantata (Mavenlink), Salesforce, or similar</li><li>Experience in SaaS/technology environments</li><li>Strong background in workflows, automation, integrations, and reporting</li><li>Experience with AI/automation in operations (preferred)</li><li>Expertise in customer lifecycle and CX strategy</li><li>Strong problem-solving, collaboration, and communication skills</li></ul>Role Overview: This role acts as the primary technical owner of the Customer Experience tech stack, driving system optimization, workflow automation, and AI-enabled processes. The focus is on improving customer engagement, operational efficiency, and service delivery across the entire customer lifecycle.Key Responsibilities:<ul><li>Own and manage Customer Experience platforms (Gainsight, Kantata, etc.)</li><li>Configure and optimize workflows, automation, integrations, and reporting</li><li>Design end-to-end customer lifecycle workflows</li><li>Drive AI-enabled automation (predictive scoring, triggers, etc.)</li><li>Monitor system performance and conduct audits</li><li>Provide advanced system support and troubleshooting</li><li>Collaborate with Customer Success, Support, and Professional Services teams</li><li>Identify process improvements and reduce manual work</li><li>Lead system adoption, training, and change management initiatives</li></ul>Skills and Qualifications:<ul><li>Strong expertise in CX platforms (Gainsight, Salesforce, PSA tools)</li><li>Workflow design and automation experience</li><li>Knowledge of system integrations and data management</li><li>Experience with AI-driven operational improvements</li><li>Analytical and problem-solving mindset</li><li>Ability to translate business needs into technical solutions</li><li>Strong stakeholder management and cross-functional collaboration</li><li>Clear communication and training capability&nbsp;</li></ul>

Customer Experience Operations Manager

Job Title: Software EngineerCompany: InstructureYears of Experience: 3+ years (Full-Stack Software Engineering)Location: Remote -USRole Type: Full-TimeSalary: $75K – $109KEligibility:<ul><li>3+ years of professional experience in software engineering</li><li>Strong experience with TypeScript, Node.js, and React</li><li>Experience working with Ruby on Rails in production</li><li>Hands-on experience with AWS (Lambda, API Gateway, S3, etc.)</li><li>Strong knowledge of SQL, Postgres, and data modeling</li><li>Familiarity with CI/CD pipelines and testing frameworks</li><li>Understanding of security practices (OAuth, SSO, RBAC, OWASP)</li><li>Experience working on global/multi-region applications</li><li>Strong communication and collaboration skills</li></ul>Role Overview:The Full-Stack Engineer will build and maintain scalable, high-performance web applications used globally by educators and learners. This role involves working across the entire stack—from crafting intuitive React-based user interfaces to developing robust backend services and distributed systems—while ensuring performance, security, and accessibility.Key Responsibilities:<ul><li>Design and develop production-ready features using Rails, TypeScript, and React</li><li>Build and maintain serverless and edge-based APIs on AWS</li><li>Collaborate on data modeling and optimize Postgres queries</li><li>Develop systems for global audiences (i18n, localization, time-zone handling)</li><li>Implement observability using logs, metrics, and tracing tools</li><li>Ensure accessibility (WCAG), testing (unit/integration/e2e), and CI/CD best practices</li><li>Participate in code reviews and technical discussions</li><li>Work cross-functionally with Product, Design, and Engineering teams</li></ul>Skills and Qualifications:<ul><li>Strong full-stack development skills (frontend + backend)</li><li>Experience with serverless architectures and distributed systems</li><li>Deep understanding of databases, transactions, and query optimization</li><li>Familiarity with Rails (ActiveRecord, APIs, background jobs like Sidekiq)</li><li>Experience with Docker, GitHub Actions/GitLab CI pipelines</li><li>Knowledge of multi-region deployments (CDN, geo-routing, canary releases)</li><li>Strong security awareness and handling of sensitive data (PII, GDPR, FERPA)</li><li>Problem-solving mindset with a strong bias for execution and shipping</li></ul>

Software Engineer

Job Title: Senior Product DesignerCompany: InstructureYears of Experience: 5+ years (Product Design / UX/UI Design)Location: Hungary,BudapestRole Type: Full-TimeEligibility:<ul><li>5+ years of experience in product/UX/UI design for large-scale digital products</li><li>Strong portfolio showcasing complex product design work (UX + visual design)</li><li>Experience with design systems and scalable design frameworks</li><li>Knowledge of accessibility (A11y) standards and compliance</li><li>Proficiency in prototyping tools (Figma, AI tools, etc.)</li><li>Experience in mobile-first and responsive design</li><li>Strong communication, storytelling, and collaboration skills</li><li>Ability to work in a fast-paced, iterative environment</li></ul>Role Overview:The Senior Product Designer will play a critical role in shaping intuitive, accessible, and engaging digital experiences for educators and students. This role involves close collaboration with product managers and engineers to design scalable solutions that improve teaching and learning outcomes, while maintaining high usability and visual excellence across the product ecosystem.Key Responsibilities:<ul><li>Design workflows and experiences for educators, students, and learning stakeholders</li><li>Collaborate with product managers and developers to solve complex design challenges</li><li>Advocate for and implement accessibility best practices</li><li>Conduct and lead user research to gather insights and inform design decisions</li><li>Build and test prototypes for usability validation</li><li>Measure product success and iterate based on user feedback</li><li>Contribute to and evolve the design system for consistency and scalability</li><li>Ensure high-quality design execution aligned with product and engineering goals</li><li>Maintain a rapid, iterative design approach</li></ul>Skills and Qualifications:<ul><li>Strong UX/UI design expertise with a focus on usability and simplicity</li><li>Deep understanding of design systems and component-based design</li><li>Experience in accessibility-focused design (WCAG standards)</li><li>Strong problem-solving and analytical thinking</li><li>Excellent verbal and written communication skills</li><li>High attention to detail and structured thinking</li><li>Ability to work collaboratively in cross-functional teams</li><li>Experience with AI-driven prototyping or rapid design workflows</li><li>Familiarity with mobile usage patterns and responsive design principles</li><li>Strong ownership mindset and accountability</li></ul>

Senior Product Designer

Job Title: Talent Acquisition Partner (Global)Company: InstructureYears of Experience: 5+ years (Global Talent Acquisition / Recruiting)Location: Philippines (Remote)Role Type: Full-TimeEligibility:<ul><li>Bachelor’s degree in HR, Business Administration, or related field</li><li>5+ years of experience in global talent acquisition</li><li>Proven experience hiring across multiple regions (APAC, EMEA, US)</li><li>Strong expertise in sourcing tools (LinkedIn Recruiter, ATS; Ashby preferred)</li><li>Proficiency in ATS/HRIS systems</li><li>Excellent communication, stakeholder management, and negotiation skills</li><li>Strong analytical and data-driven decision-making ability</li><li>Ability to manage multiple roles and priorities in a fast-paced environment</li><li>Commitment to diversity, equity, and inclusion practices</li><li>Fluency in English (additional languages are a plus)</li></ul>Role Overview:The Talent Acquisition Partner will lead end-to-end recruitment for global roles, partnering with hiring managers and HR teams to attract, assess, and hire top talent. This role plays a key part in shaping hiring strategies, improving recruitment processes, and strengthening employer branding while ensuring an exceptional candidate experience across all regions.Key Responsibilities:<ul><li>Manage the full recruitment lifecycle from requisition to offer acceptance</li><li>Partner with hiring managers to define hiring needs and recruitment strategies</li><li>Source and engage candidates through multiple channels (LinkedIn, ATS, networks, events)</li><li>Conduct interviews and assess candidates for role fit and cultural alignment</li><li>Coordinate interview processes and ensure timely candidate communication</li><li>Manage offer discussions and negotiations</li><li>Deliver a high-quality candidate experience throughout the hiring journey</li><li>Track recruitment metrics and use data to improve hiring effectiveness</li><li>Stay updated on global talent trends and employment regulations</li><li>Support employer branding and talent attraction initiatives</li><li>Contribute to recruitment-related projects (process improvement, DEI, tools implementation)</li></ul>Skills and Qualifications:<ul><li>Strong global recruiting experience across multiple functions (technical, sales, operations, corporate)</li><li>Advanced sourcing and headhunting skills</li><li>Excellent interviewing and candidate assessment capabilities</li><li>Strong stakeholder management and collaboration skills</li><li>High adaptability in a fast-paced, international environment</li><li>Data-driven mindset with strong analytical abilities</li><li>Strong organisational and multitasking skills</li><li>Ability to build relationships with candidates and internal teams globally</li></ul>

Talent Acquisition Partner (Global)

Job Title: Sales Development Representative (SDR) – Japanese LanguageCompany: Instructure Years of Experience: 1–4 years (Sales Development, Lead Generation, or related roles)Location: Remote (Australia)Role Type: Full-Time<p style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: #3b82f680; --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; font-family: Lora, serif; letter-spacing: 0.15008px;">Eligibility:<ul><li>Fluency in both Japanese and English (written &amp; verbal)</li><li>Prior experience in sales development, prospecting, or lead qualification</li><li>Familiarity with CRM tools (e.g., Salesforce) and sales engagement platforms</li><li>Ability to work independently in a remote setup</li><li>Strong organisational, communication, and follow-through skills</li></ul>Role Overview:The Sales Development Representative (SDR) will support global go-to-market efforts focused on the Japanese region through a mix of inbound lead engagement and outbound prospecting. This role is responsible for creating the first impression for prospects, driving early-stage pipeline, and partnering closely with Sales Representatives and Customer Success Managers (Drive Team) to move opportunities forward.Key Responsibilities:<ul><li>Respond quickly to inbound leads, qualify interest, and schedule high-quality meetings</li><li>Execute consistent outbound prospecting to generate new pipeline</li><li>Conduct account and persona research to tailor outreach for the Japanese market</li><li>Deliver strong discovery conversations and storytelling to uncover customer needs</li><li>Align with Drive Team on territory strategy and target accounts</li><li>Track and maintain pipeline and activities in CRM systems</li><li>Continuously refine outreach strategies based on performance and feedback</li><li>Ensure seamless handoff of qualified leads to Sales Representatives</li></ul>Skills and Qualifications:<ul><li>Strong communication and storytelling abilities in Japanese and English</li><li>Customer-first mindset with ability to create impactful first impressions</li><li>Ability to balance inbound responsiveness with outbound consistency</li><li>High coachability, curiosity, and willingness to learn</li><li>Strong problem-solving skills and adaptability</li><li>Excellent time management and organisational skills</li><li>Collaborative approach with cross-functional teams</li><li>Discipline in process adherence and follow-through</li></ul>

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