Job Description

Job Title: Enterprise Customer Success Manager (CSM)

Company: Seesaw

Company Domain: EdTech (K–12 Education)

Years of Experience: Minimum 5 years in a customer-facing, quota-carrying role

Location: United Kingdom (must be legally authorized to work in the UK)

Role Type: Full-time

Salary: £50,000 – £65,000 annual base salary (plus benefits and total rewards)

Eligibility: UK-based candidates with experience managing enterprise or district-level customers, willingness to travel up to 25%, and background serving UK, MENA, or surrounding regions

Role Overview: Own post-sales relationships with enterprise Seesaw accounts to ensure districts achieve measurable value and fully leverage the platform. The Enterprise CSM is responsible for driving adoption, renewals, and expansion while serving as a trusted strategic partner to senior district stakeholders across the K–12 education market.

Key Responsibilities: Manage a portfolio of Seesaw’s largest district partnerships; own renewal and expansion motions; lead data-driven, consultative conversations with district stakeholders; develop and execute account strategies identifying growth opportunities and churn risks; ensure value delivery throughout the customer lifecycle from onboarding through renewal.

Skills and Qualifications: Proven experience managing the full customer lifecycle; 5+ years of success in a quota-carrying, customer-facing role; experience in edtech or a strong combination of education and regional market exposure (UK, MENA, surrounding regions); strong consultative selling and stakeholder management skills; adaptability in fast-changing environments; strong strategic and analytical mindset; ability to travel up to 25% of the time.