Job Description

Job Title: AWS Service Desk Engineer

Company Domain: Mission Cloud

Years of Experience: 1–4 years of relevant experience in IT Service Desk or Cloud Operations support

Location: Remote – India (Work from Home)

Role Type: Full-Time (24x7 rotational shifts)

Salary: Competitive; based on experience, skillset, and certification level

Eligibility:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Prior experience in AWS Cloud Operations or Technical Support.
• AWS Associate Certification (required within 90 days of hire).

Role Overview:

As a Service Desk Engineer, you will be part of a global 24x7x365 Cloud Operations team supporting AWS infrastructure. You will monitor, manage, and resolve incidents, ensuring system uptime and optimal performance. This role demands strong problem-solving ability, attention to detail, and excellent communication skills to deliver world-class customer support.

Key Responsibilities:

• Monitor alerts and incidents through tools like New Relic, CrowdStrike, and BigPanda.
• Contribute to overall customer satisfaction and retention.
• Administer and monitor AWS services — EC2, RDS, VPC, CloudWatch, etc.
• Follow change management processes for updates or configurations.
• Maintain accurate technical documentation and knowledge base.
• Stay current with AWS technologies and emerging best practices.
• Participate in post-incident reviews and implement process improvements.
• Support internal training, documentation, and automation initiatives.

Skills and Qualifications:

• Hands-on experience managing AWS Cloud Workloads (EC2, RDS, VPC, CloudWatch).
• Basic Linux and Windows administration skills.
• Familiarity with monitoring tools (New Relic, CrowdStrike, BigPanda).
• Excellent problem-solving and analytical thinking.
• Strong customer service orientation and ability to work under pressure.
• Proficiency in English communication (written and verbal).
• AWS Certified Associate (mandatory within 90 days of joining).
• Willingness to work flexible shifts, including nights, weekends, and holidays.