Job Description

Job Title- Operations Manager

Company -Magnus Hotels & Serviced Apts

Years of Exp- 5–10 Years (preferred in hotel operations, front office, or F&B operations)

Location-Pune

Role Type: Full-Time Role

Salary- As per industry standards, / Based on experience

Eligibility-

• Bachelor’s degree in Hospitality Management / Hotel Management or related field
• Proven experience in hotel operations (Front Office, Housekeeping, F&B, or overall operations)
• Strong leadership and team management experience
• Understanding of hotel management systems and SOPs

Role Overview-

The Operations Manager will oversee the day-to-day functioning of the hotel, ensuring smooth operations across all departments, including Front Office, Housekeeping, and Food & Beverage. The role focuses on delivering exceptional guest experience, maintaining service standards, and optimizing operational efficiency and profitability.

Key Responsibilities-

• Manage daily hotel operations across all departments
• Ensure high standards of guest service and satisfaction
• Supervise and support department heads (Front Office, Housekeeping, F&B)
• Monitor occupancy, room inventory, and revenue performance
• Implement and maintain operational SOPs and service standards
• Handle guest complaints and ensure quick resolution
• Control operational costs and improve efficiency
• Conduct staff training, scheduling, and performance management
• Ensure compliance with safety, hygiene, and legal regulations
• Coordinate with sales and marketing teams to maximize bookings

Skills and Qualifications-

• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Customer-focused mindset
• Good communication and interpersonal skills
• Ability to multitask and work under pressure
• Knowledge of PMS (Property Management Systems)
• Financial acumen and cost control understanding
• Attention to detail and operational excellence