Job Description

Job Title: Process Manager - KYC

Company: eClerx

Years of Experience: 6–8 years (with experience in KYC, AML, Due Diligence, and team handling)

Location: Pune

Role Type: Full-Time Role

Salary: As per Industry Standard

Eligibility:

• Bachelor’s or Master’s degree (B.Com, BBA, BBM, BCA, M.Com, MBA, or PGDM)
• Strong understanding of KYC, AML, and Due Diligence processes
• Prior team leadership experience required

Role Overview:

The Process Manager - KYC will oversee client onboarding and due diligence processes across APAC, EMEA, and NAM shifts. The role involves verifying client documentation, assessing risk, ensuring regulatory compliance, and maintaining strong communication with clients and internal stakeholders.

Key Responsibilities :

• Conduct end-to-end KYC due diligence and risk assessments.
• Review, verify, and document client information and supporting documents.
• Identify and escalate compliance issues promptly.
• Lead client interactions and manage client calls independently.
• Share process knowledge and best practices within the team.
• Coordinate with internal/external parties for KYC documentation.
• Investigate suspicious activity and report to AML/KYC Compliance Officers.

Skills and Qualifications :

• In-depth knowledge of KYC, AML, and Due Diligence processes
• Strong analytical, logical, and quantitative skills
• Excellent communication and client-handling abilities
• Experience managing teams and multiple stakeholders
• Attention to detail and understanding of risk management
• Proficiency in documentation and compliance tools