Job Description

Job Title: Technical Account Manager (TAM)

Company :Datadog

Years of Exp: 5+ years in IT Operations / Cloud Infrastructure / Technical Account Management

Location: Bengaluru, India (Hybrid)

Role Type: Full-Time Role

Salary: Competitive + RSUs + ESPP + benefits (as per Datadog policy)

Eligibility: Hands-on experience in IT Operations, Cloud (AWS/Azure/GCP), scripting languages, CI/CD, and containerization. Previous TAM experience in cloud monitoring preferred.

Role Overview:

As a Technical Account Manager at Datadog, you will act as a trusted advisor for enterprise and mid-market customers, guiding them through product adoption, maximizing value from Datadog’s observability platform, and ensuring long-term success. You will bridge business needs with technical solutions by providing proactive recommendations, conducting business reviews, and collaborating with internal teams to advocate for customer needs.

Key Responsibilities:

• Provide technical support and adoption guidance for Datadog customers across pre-sales, post-sales, and renewals.
• Analyze customer IT Operations environments regularly and recommend improvements to maximize Datadog’s value.
• Act as customer advocate by aligning Datadog’s features and solutions with business goals.
• Prepare and participate in Monthly & Quarterly Business Reviews (MBRs/QBRs).
• Collaborate with product management, engineering, and technical services teams to suggest new features and enhancements.
• Continuously refine best practices for product adoption, customer success, and IT operations efficiency.

Skills and Qualifications:

• Strong IT Operations background with cloud expertise in AWS, Azure, or GCP.
• Hands-on scripting experience in Python, JavaScript, Ruby, Go, PHP, Chef, Puppet, etc.
• Knowledge of CI/CD tools (e.g., Jenkins, GitLab) and containerization tools (Docker, Kubernetes, Rancher).
• Prior TAM experience with enterprise or mid-market customers in cloud/monitoring solutions.
• Experience with Datadog or other cloud monitoring/observability platforms preferred.
• Excellent communication, customer advocacy, and stakeholder management skills.
• Willingness to travel up to 30% of the time.