Job Description

Job Title – Customer Success Manager

Company - Tanla

Years of Exp – 3–7 Years

Location – Gurgaon, Haryana

Role Type – Full-Time Role

Salary – Competitive (Based on experience)

Eligibility – Graduate Engineer with PG in Marketing or Communications

Role Overview

We are looking for a technically savvy Customer Success Manager with a strong drive for results. This role involves managing customer relationships end-to-end, driving adoption, reducing churn, and maximizing customer value. The ideal candidate will bridge the gap between customers and internal teams, contribute to revenue growth, and enhance customer experience through proactive engagement and product support.

Key Responsibilities

• Develop and manage client portfolios to ensure long-term success
• Maximize customer value to drive business growth and profitability
• Analyze customer data and usage patterns to improve customer experience
• Conduct product demonstrations and success reviews with customers
• Improve onboarding processes and customer adoption strategies
• Evaluate and enhance tutorials, documentation, and communication assets
• Act as a liaison between customers and internal stakeholders
• Handle and resolve customer requests, issues, and complaints efficiently
• Identify churn risks and implement retention strategies
• Provide customer insights to support product design and development

Educational Qualifications

• Graduate Engineer with a Postgraduate degree in Marketing or Communications

Core Skills

• Strong organizational skills with the ability to multitask effectively
• Self-driven, proactive, and results-oriented mindset
• Excellent communication, presentation, and interpersonal skills
• Ability to influence and engage C-level stakeholders
• High computer literacy with the ability to quickly learn new software
• Solid understanding of customer success frameworks and best practices
• Experience in documentation and content creation
• Strong listening skills with a patient, service-oriented approach
• Demonstrated leadership qualities and ownership mindset