Job Description

Job Title- Pre-Sales Executive

Company - Orange Health

Years of Exp- 0–3 years

Location- Bengaluru,India

Role Type : Full Time Role

Salary- Market competitive with bi-annual increments + ESOPs

Eligibility- Graduate in any field; strong communication skills; prior customer support/chat support experience is a plus but not mandatory; ability to multitask and handle customer queries efficiently

Role Overview- This role focuses on delivering high-quality customer service through chat support by resolving user queries, ensuring quick response times, and maintaining high customer satisfaction while working in a fast-paced health tech environment

Key Responsibilities- Respond to customer inquiries via chat in a timely and professional manner; provide accurate information and effective solutions; escalate complex issues to relevant teams; maintain high customer satisfaction; collaborate with team members to improve support processes; track customer feedback and suggest improvements; meet performance metrics like response time, resolution time, and CSAT

Skills and Qualifications- Excellent written communication skills; strong multitasking and problem-solving ability; quick response and resolution capability; active listening and comprehension; attention to detail; ability to work in fast-paced environments; customer-centric mindset